Complete Farce
Do NOT insure with this company - I bought tickets for my best friends birthday for the 1st October at the O2 and sadly her Mother has passed away.
Paid £11.30 for protection with this company only for them to say that they won’t process the refund - it was just over £500 so the management insisted that I ask my friend for her Mothers death certificate as proof as they can’t take my word for it!! My friend is grieving - how can anyone expect someone to do that? - Completely immoral - I am contacting all possible regulatory bodies - absolutely furious.
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